Legal Measures

Legal notice

All information on www.energotel.com is informative and not legally binding. Energotel, a.s. reserves the right to change the published information at any time, even without prior notice. Energotel, a.s. has no liability for any damage caused by the use of the website www.energotel.sk, or using the information on it.

All information on the www.energotel.sk website, regardless of the manner it is displayed, is protected by copyright and other intellectual property rights. Without prior consent, Energotel, a.s. is not permitted to copy or use any of these unless otherwise stated. Company or product labels, or other labels, including graphic elements listed on the www.energotel.com website may be the registered trademarks of their respective owners or other marks with legal protection.

This notice applies to all the website sub-pages of www.energotel.sk.

Settlement of disputes and complaints

The handling of end-user complaints concerning the rights and obligations set out in Art. 3 and Art. Section 4, Paragraph 1 Regulation No. 2015/2120 of 25.11.2015: Energotel, a.s. has an interest in settling disputes through mutual negotiations. Energotel, a.s. strives to prevent disputes by actively communicating with their customers. Any complaint from an end-user can be sent by email to energotel@energotel.sk. In the event of a dispute, failure to resolve the dispute by agreement, any Contracting Party will be entitled to bring the matter before a competent court to resolve the dispute.

The Office for the Regulation of Electronic Communications and Postal Services (hereinafter “the Office”) resolves other disputes, such as disputes under Section 75 of Act No. 351/2011 Coll. on Electronic Communications, as amended (hereinafter “the Act”), created in the area regulated by this Act, if a participant who is not a consumer according to a special regulation (Section 2, Letter a) 250/2007 Coll. as amended) disagrees with the outcome of the complaint or the way it is provided, based on the out-of-court complaint (hereinafter referred to as the “proposal”) with the undertaking providing the network or service. Details are regulated by the law (especially Section 75a of the Act).

The Authority for Alternative Dispute Resolution under Special Provision (Act No. 391/2015 Coll., as amended) is the Office.

The Office will rule on a dispute between undertakings or persons benefiting from access or interconnection at the request of either party to a dispute arising out of the performance of obligations under this Act, a decision or a generally binding legal regulation issued by the Office. Details are regulated by the law (especially Section 75a of the Act).

Note: Energotel, a.s. currently does not provide any services to end-users – natural persons.